A contractor typically measures each room, estimates the heat loss, and proposes a number of zones. In Milton's older houses they'll pay attention to plaster walls, old window trim, and how to route line sets and condensate drains without unsightly runs.
Installation usually involves setting the outdoor unit on a pad, stand, or bracket, drilling small holes through exterior walls, mounting indoor heads, running refrigerant and drain lines, and wiring a new circuit. Inspectional Services at 525 Canton Avenue enforces the state electrical code, so ask the contractor to pull the electrical permit.
After startup, ask to be shown how to clean the indoor filters and what maintenance the outdoor unit needs, including keeping it clear of snow.