The visit should start with room-by-room sizing. Each indoor head is matched to the space it serves, then connected to the outdoor unit through a small hole in the wall that carries refrigerant lines, a drain, and a control cable, usually covered with a neat line-set channel on the siding.
Mini-splits need an electrical circuit and disconnect, which Norwell's electrical inspector covers, and the Building Department lists mechanical work among the jobs that need a permit. Ask the installer which permits apply to your project and who will meet the inspector.
A single-zone system often goes in within a day, and multi-zone systems take longer. Before the installer leaves, ask for a walkthrough of the remote, filter cleaning, and how to keep the outdoor unit clear of snow.