On a repair call, expect the technician to check the filter, igniter, flame sensor, pressure switch, and venting, then test for carbon monoxide at the flue. If the heat exchanger looks cracked or corroded, they should show you what they found and explain why the furnace shouldn't keep running.
For a replacement, the technician will measure the house, inspect the ducts and the flue, and confirm the gas line can carry the new unit. Older Scituate homes sometimes need a chimney liner or a new venting route when a high-efficiency furnace replaces an older one, and that work belongs in the written quote.
Once the install is done, the town's inspector checks the gas and any electrical work. Because Scituate books inspections through its online portal, ask the contractor when they'll request it and whether you need to be home.