The installer should measure each room, calculate heat loss, and recommend unit sizes and locations, including whether wall, ceiling, or ducted-cassette heads suit your rooms. In a cottage-style house, expect questions about wall construction and where a line set can run neatly.
Installation usually means mounting the indoor heads, setting the outdoor unit on a stand or wall bracket, drilling small holes for the line set and drain, and running a dedicated circuit. The electrical permit goes through the Hanson Building Department at Town Hall, and the town's wire inspector checks the work.
Ask the installer to show you how to clean the indoor filters and to explain how the system should work alongside your boiler or furnace so the two don't fight each other.