Expect the technician to check the filter, igniter, flame sensor, pressure switch, blower, and venting, and to test for safe combustion. On an oil furnace, they'll also look at the nozzle, filter, and fuel line. A good visit ends with a clear explanation of what failed and why.
If replacement makes more sense, the paperwork depends on fuel. Gas work goes through the town's plumbing and gas inspector, who schedules directly and is typically available Monday through Thursday after 3 PM, so build that into the timeline. Oil furnace replacements involve the Fire Department. Electrical changes go through the Building Department.
Hanson's median home was built in 1975, which means many houses have ductwork and chimneys that are decades old. When a furnace is replaced, ask whether the venting needs a liner or a change to suit the new unit, and whether the ducts are sized for it.