A good site visit takes time. The installer should measure rooms, look at windows and insulation, check the attic or basement for duct or line set routes, and size the system with a heat loss calculation rather than a rule of thumb. Expect a conversation about whether your current ducts can carry heat pump airflow or whether ductless heads fit better in some rooms.
Most heat pump jobs need an electrical permit, and work on ducts or a gas backup can add others. In Canton those run through the Building Department in Memorial Hall at 801 Washington Street, which lists an online permitting link, and its staff schedule inspections for the electrical, gas, and building inspectors. Ask the contractor who will be home for each inspection.
On install day, a crew typically mounts the outdoor unit, runs and pressure-tests the refrigerant lines, connects the indoor equipment, and has an electrician wire the new circuit. A careful installer will walk you through thermostat settings, defrost cycles, and filter care before leaving.