A repair visit typically covers the thermostat, filter, capacitor, contactor, refrigerant pressures, and condensate drain, along with a look at the coil. Ask the technician to show you what failed and whether a leak repair or a replacement makes more sense for an older unit.
For a new system, expect the electrical side to be permitted through Avon's electrical inspector, with ductwork and refrigeration work done by people who hold the matching Massachusetts licenses. Ask your contractor which permits they will file in PermitEyes.
If your home has no ducts, a contractor may suggest a ducted air handler in the attic, high-velocity small ducts, or ductless heads. Since many Avon houses already have radiators, a heat pump that adds heat as well as cooling is often part of the conversation.