For a repair, a technician will typically test combustion, inspect the burner, check the flue and chimney connection, and look at the circulator, expansion tank, and relief valve. If the boiler body is leaking or parts are hard to find, expect a discussion of replacement on oil versus gas.
A conversion usually involves several steps. National Grid sets up the gas service, the contractor files the gas permit and schedules the inspection with the town's gas inspector, and the oil tank removal goes through Fire Prevention's Form 1. If the new boiler vents into the old chimney, the chimney may need a liner. A direct-vent model may leave a water heater still using the chimney alone, which deserves its own check.
Ask how long each part takes and in what order, since the gas service, permits, and tank removal don't always line up neatly.